Cancellation Policy

You can cancel an order for a full refund at any time before it has been dispatched for delivery.

How to cancel

Contact us as soon as possible through our enquiry formwith your order number. Cancellation takes effect once we confirm it — please wait for our confirmation.

Cut-off

Because we load and route deliveries in batches, orders can usually only be cancelled up to the point a driver is dispatched with your load. We will tell you if your order has already left.

After dispatch or delivery

Once an order has been dispatched it can no longer be cancelled, but if there is a problem on arrival our Refund Policy applies (damaged, incorrect, short or poor-quality product).

Changes to an order

Need to change quantity, delivery address or timing? Contact us before dispatch and we will accommodate where we can.

Cancellations by us

Occasionally we may need to cancel an order — for example if stock, access or weather makes delivery unsafe or impossible. If we cancel, you receive a full refund.